Our team of experts provides omnichannel processing of incoming queries that ensures professional servicing, elevates customer loyalty towards your brand, and drives business outcomes.. Ensure superb customer communication with 24/7 inbound call center services. We handle high volumes of incoming consumer calls, embracing tech support, customer service and sales. By offering instant support, we help to raise customer satisfaction. Our competent team provides outsourced call center services to deliver superior quality client support and raise your customer communication to the next level.

Professional Inbound Contact Centers

• • >90% Quality Assurance (QA)
• • 80%+ Customer satisfaction (CSAT)
• • up to 70% Cost Reduction
• • 80% First Call Resolution

Features

• • Taking care of it all — from simple messages to complicated customer services inquiries (FLM-SLM)
• • Providing extensive call center expertise in different fields — from tech to e-commerce
• • Ensuring the fastest pickup time
• • Implementing up-to-date hard- and software
• • Providing only highly-qualified, and sales-oriented teams
• • Providing the teams with pre-launch training
• • Developing and implementing knowledge base
• • Troubleshooting, debugging, testing
• • Conducting customer satisfaction surveys
• • Providing detailed QA reports regularly

Ready to make your omnichannel customer experience flexible, effortless, and delightful?

Our qualified and trustworthy team provides omnichannel customer support services that shape a seamless user journey and minimize the support costs. Our call center services include ultimate client support through multiple channels, such as voice calls, emails, chats, and more. Thanks to advanced digital solutions, we can instantly address any request.

We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals. Efficient solutions allow for the instant addressing of queries with a competent response.

We Provide

1. Voice Services

   Efficient call center services empower you to address every query with an instant and meaningful response. You’ll be able to deal with the growing number of calls easily.

2. Social Media Support

   Social media is a vital channel for customers to obtain information and interact with the brand. We provide competent customer communication in your brand’s social media, enhancing the overall client experience.

3. Live Chat Support

   Live chat is another efficient tool to deliver fast services and remove customer concerns. Our agents communicate in a live chat to allow your clients seamlessly clarify all their questions.

   • • Live Chat Answering Service
   • • Live Chat Support

   Features

   • • Giving instant answers
   • • Taking care of it all — from simple messages to complicated customer services inquiries
   • • Providing extensive expertise in answering services in different fields — from tech to e-commerce
   • • Answering chat inquiries according to the scripts and professional background
   • • Using our in-house developed chat software
   • • Recording chat logs for transparency
   • • Supporting customers during business hours and after hours

4. Email Support

   We leverage email to make your customer interaction impeccable. We track and address every query regardless of the contact number. All your clients, prospects, and agents will be heard.

5. Viber/SMS Messages

   Do your customers prefer messages? No problem. We set up communication in the most popular messages as well. Whatever device or channel your partners use, we’ve got them covered.

Do not let your clients abandon your brand. Our retention contact centers work to keep your customers with you. We help to solve their problems and assure them of the value and uniqueness of your brand.

Elevate the amount of your sales with inbound call center services from Mellon Direct Solutions

• • Greeting the callers with a special script
• • Developing answering scripts
• • Recording all phone calls for an easy review process
• • Providing 24/7/365 emergency hotline services
• • Providing FLM-SLM support
• • Developing and updating FAQs and knowledge base
• • Conducting customer satisfaction surveys
• • Providing detailed QA reports regularly
• • Generating leads

Scale your team faster by outsourcing your help desk team

Help desk outsourcing intends to assist customers in solving technical and user issues through various channels. This service elevates the quality of customer support, raising overall efficiency and satisfaction.

FLM Support

We address general customer questions, provide basic explanations, and deliver guidelines to help clients solve minor problems and usage issues.

SLM Support

At this level, we deal with larger issues that require more time and resources than FLM requests. We investigate the causes of the problem and fix them if the involvement of additional experts is not needed.

Ensure the highest quality of customer communication around the clock with customer service

Benefits

Outsourcing help desk services enriches customer support and reduces costs. Our vast experience, operational transparency, flexibility, and owner-like approach help us lead our clients’ businesses to prosperity.

• 24+ Years of experience
• 300+ Agents on board

Features

• • Handling both long- and short-term projects
• • Hand-picking an experienced team for your project
• • Offering flexible service packages
• • Tracking regular KPI statistics
• • Providing detailed QA reports regularly
• • Conducting customer satisfaction surveys

Our team can conduct customer surveys to gather feedback on service quality, identify issues, and enhance your services. This process helps you to improve customer satisfaction and operational efficiency.

• • via CCenter Agent
• • via vIVR
• • via viber/SMS

We initiate calls to prospective customers, making the focus on lead generation, sales, telemarketing, survey, or fundraising, depending on your business goals.

Maximize the potential of your business with top-quality customer support

Take the Benefits of Telemarketing Services

Get top-quality telemarketing and exceptional customer support from Mellon Direct Solutions. Our experienced team is known for delivering results and going the extra mile for your satisfaction. Trust us to handle any challenge and give you a quality guarantee.

We Provide

2.3.1. Inbound Telemarketing

As an outsourcing telemarketing service, we strive to advance customer loyalty to your business and increase overall revenue through personalized and multi-channel support.

Personal Approach

We find an approach to every client’s needs.

Effective Support Tools

We implement the best and up-to-date tools into our daily work.

Expertise

We have a decade of expertise in delivering superb customer service.

Expert Teams

Our teams are ready to help your customers with any issue.

Your office requires scaling, 24/7 coverage. We've got your back. A new level of back-office support efficiency to enable companies focus on their core business functions.