Forge Lasting Connections: Experience Unparalleled Customer
Service
Every day, Mellon Direct Solutions delivers bespoke digital business solutions and
services on behalf of our clients, enriching the lives of
millions who rely on them. From fostering safer, seamless
commutes to streamlining benefits enrollment, digital
payments, and healthcare claims, we view each interaction as a
chance to craft exceptional experiences that cultivate
enduring relationships.
Setting New Standards In Customer Satisfaction
At Mellon Direct Solutions, our brand promise is not just
about delivering exceptional customer service; it's about
forging enduring partnerships and crafting experiences that
resonate long after the interaction ends, leaving an indelible
mark on the hearts and minds of our valued customers. We're
committed to setting new standards in customer service,
offering a comprehensive suite of call center solutions
tailored to meet diverse needs, including seamless support,
technical assistance, complaint management, and market
surveys, backed by our 24/7 Inbound Calls Service for
uninterrupted client and customer support.
A comprehensive suite of call center solutions
Tailored to meet the diverse needs of modern businesses:
Customer Service
Providing seamless support to address customer queries and
concerns
Inquiry Information Desk
Offering prompt and accurate information to customers.
Technical Support Help Desk
Ensuring swift resolution of technical issues to minimize
downtime.
Complaint and Claim Management
Handling complaints and claims with professionalism and
efficiency.
Voice IVR SS’s
Voice Portal that provide information, Assisted or Transactional Services
Transactions
Facilitating secure and efficient transaction processing.
Sales
Driving sales growth through effective customer
engagement.
Market Surveys
Conducting insightful market surveys to inform strategic
decision-making
After Sales Support
Providing ongoing support post-purchase to enhance
customer satisfaction.
Customer Satisfaction Surveys
Gauging customer satisfaction levels to identify areas for
improvement.
Customer Retention & Anti-Attrition
Implementing strategies to enhance customer retention and
reduce attrition rates.
Click 2 Chat
Providing chat solutions
Customers Call Back
Customers avoid waiting in the queue and the system calls them back
