company overview
About Us
Mission
Vision
We are the culmination of a strategic merger, blending the telecommunications and digital expertise of Piraeus Direct Solutions with Mellon Technologies' digital strategy. Since our inception in April 2000, we've been pioneering the redefinition of customer service standards for B2B companies, particularly catering to high-level banking executives.
Our mission at Mellon Direct Solutions is to lead the way in delivering unparalleled customer experiences by setting the benchmark in customer service. Through continuous service improvement and employee development, we aim to maintain a competitive edge in the dynamic market landscape.
At Mellon Direct Solutions, we envision a future where every interaction between businesses and their customers is characterized by seamless, personalized, and exceptional service." At Mellon Direct Solutions, we believe in setting new benchmarks in customer service. Our comprehensive suite of call center solutions encompasses everything from seamless customer support and technical assistance to complaint management and market surveys.
6.4
m
Total Calls
129
k
Business Problem Solving
270
k
Voice IVR Transactions
495
k
total e-mails
QUALITY ASSURANCE
Quality Is Ingrained In Our DNA
We are proud to be certified under the ISO 9001:2015 Quality Management System, reflecting our unwavering commitment to efficiency and credibility. Additionally, our adherence to ISO/IEC 27001:2022 Information Security Management System standards guarantees the utmost integrity and confidentiality of information management.
ISO 9001:2015
ISO/IEC 27001:2022
Corporate Social Responsibility
At Mellon Direct Solutions we take an active interest in both social and environmental issues.Over the years we have participated and supported actions sush as taking care of the homeless,cleaning the beaches and donating computer hardware and peripherals to schools and institutions.
Environment
Society
Governance
Our People
Let’s build future together
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